Contact Us

We are here to help with your enquiries.  Email is the best way to get in touch with the right specialist fast :-
Our target is to answer all emails the same working day, Monday to Friday up to 3pm.  Queries after 3pm may be answered the following working day.

Here is a quick summary of the best emails to contact us on (or click the links embedded below):-

  • Help placing an order online or after purchase customer care (delivery chasing, returns etc) :-   jamessmith.craftmill@outlook.com

 

Account Problem

Can't login?  Maybe you checked out as a guest last time you ordered. You can checkout as a guest again, or set up an account.  If your password is not working, try the password reset link. If that fails for you, either checkout as a guest or contact catherine.craftmill@outlook.com

Call us

Most issues are handled most quickly in writing by email and we will reply the same day with the correct specialist from our team.  For urgent enquiries please telephone 0161 484 5888 (Monday to Friday 9am-2pm).  Please  leave a message if our lines are busy or email catherine.craftmill@outlook.com