We are here to help with your enquiries. Email is the best way to get in touch with the right person.
Our target is to answer all emails the same day, Monday to Friday up to 3pm. Emails after this time or at weekends will be answered the following weekday morning.
How can we help you..............
General Sales Enquiries
For help with product selection before you make your purchase click here to get in touch. We hold good stocks of most items, but if you are planning on using our products in bulk long term, we recommend you get in touch to discuss your requirements so that we can ensure we cater for you specially in our sales forecast and demand planning. Contact us here
Want to know when something is coming back into stock, or need to order a bulk amount now or in the future, contact firstname.lastname@example.org
International / Overseas Sales Enquiries
Contact our Export Director directly with details of the products you require and he will give you a shipping quote. Email email@example.com
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Post Purchase Queries
If you have any question after you have made your purchase, including ‘Where is my order?’ or ‘I have a problem with the items received’. Click here to email the details.
In the first instance, please email to discuss any items you may need to return. If your item has been damaged in transit, please attach a photo for speed of resolution. Please notify us of damages before you use the item and within 7 days of receipt. You should aim to return the goods within 14 days of receipt. You will need to cover the cost of return postage if you wish to return unwanted goods. In the instance of an error in your delivery or damage, we will cover that cost. We can email you a returns form to make things faster and easier. Simply get in touch so we can help here
Most issues are best handled in writing by email and we will reply the same day with a specialist from our team. For urgent enquiries - to change any aspect of an order you have placed, please telephone 0161 484 5888 (Monday to Friday 9am-3pm)