Contact Us

We are here to help with your enquiries.  Email is the best way to get in touch with the right specialist.
Our target is to answer all emails the same working day, Monday to Friday up to 8pm.  
General Sales Enquiries

For help with product selection before you make your purchase click here to get in touch.  Want to know when something is coming back into stock, or need to order a bulk amount now or for the future, contact cathy@craftmill.co.uk 

International / Overseas Sales Enquiries

Contact our Export Director directly with details of the products you require and he will give you a shipping quote.  Email david@craftmill.co.uk 

Account Problem

Can't login?  Maybe you checked out as a guest last time you ordered. You can checkout as a guest again, or set up an account.  If your password is not working, try the password reset link. If that fails for you, either checkout as a guest or contact us here 

Post Purchase Queries

If you have any question after you have made your purchase, including ‘Where is my order?’ or ‘I have a problem with the items received’. Click here to email the details. 

Returns

In the first instance, please email to discuss any items you may need to return.  If your item has been damaged in transit, please attach a photo for speed of resolution.  Please notify us of damages before you use the item and within 7 days of receipt. You should aim to return the goods within 14 days of receipt.  You will need to cover the cost of return postage if you wish to return unwanted goods. In the instance of an error in your delivery or damage, we will cover that cost.  We can email you a returns form to make things faster and easier. Simply get in touch so we can help here 

Call us

Most issues are handled most quickly in writing by email and we will reply the same day with the correct specialist from our team.  For urgent enquiries please telephone 0161 484 5888 (Monday to Friday 9am-3pm)